Terms & Conditions

AlumniRooms.com
Updated: August 26, 2025

Key Things You Should Know — AlumniRooms.com

  1. For Members Only:
    This site is exclusive to members of our Closed User Group (CUG). By using it, you confirm you’re in the CUG.
  2. Who Handles Your Booking:
    While you’re on AlumniRooms.com, your bookings get fulfilled, confirmed, and paid for by Nuitée International Ltd. They’re the ones charging your card and securing your reservation.
  3. Whose Rules Apply:
    • Our rules cover your use of the site and membership requirements.
    • Nuitée’s rules, plus the rules of the hotel you book, also apply—especially for cancellations, changes, and fees. You’ll find Nuitée’s policies here: https://www.nuitee.com/terms-and-conditions.
  4. Disputes and How to Address Them:
    We want you happy—so reach out if something goes wrong. If we can’t resolve it within 60 days, arbitration (or small claims court if applicable) is the next step.
  5. Liability Limits:
    We help connect you to hotel bookings—but AlumniRooms.com is not the hotel, the merchant of record, or responsible for their service quality. That’s on Nuitée and the hotels themselves.
  6. In Case of Group Bookings/Payment:
    Nuitée pays and manages your bookings. We just facilitate the process. You authorize them by continuing.

AGREEMENT BETWEEN CUSTOMERS AND ALUMNIROOMS.COM

Thank you for using the AlumniRooms.com website (the “Website”). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations, and otherwise transacting business with travel suppliers, and for no other purposes.

The terms “we”, “us”, “our”, and “AlumniRooms.com” refer to AlumniRooms.com, Inc., a Delaware corporation, and its affiliates. The term “you” and “your” refers to the customer visiting the Website and/or booking a reservation through us.

All hotel reservations offered on this Website are fulfilled by Nuitée International Ltd. (“Nuitée”), our exclusive hotel inventory supplier and the merchant of record for your bookings. By making a reservation, you acknowledge that Nuitée will process your payment and issue your booking confirmation. Nuitée’s Terms & Conditions (available at https://www.nuitee.com/terms-and-conditions) are expressly incorporated herein by reference and apply in addition to these Terms & Conditions.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Terms and Conditions” or “Agreement”). Please read these Terms and Conditions carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration. You should also read our Privacy Policy, which governs your use of the Website and is incorporated by reference in this Agreement.

By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our customer service agents, you agree that the Terms and Conditions then in force shall apply. If you do not agree to all of the Terms and Conditions, please do not access, use, or book any reservations through this Website.

CLOSED USER GROUP ELIGIBILITY

Access to this Website and its booking functionality is restricted to members of our closed user group (CUG). By using the Website, you represent that you are an eligible member of our CUG, as defined by AlumniRooms.com, Inc. Any attempt to access or use the Website without valid CUG membership is strictly prohibited and may result in termination of access.

USE OF THE WEBSITE

As a condition of your use of this Website, you represent and warrant that:

  1. You are at least 18 years of age.
  2. You possess the legal authority to create a binding legal obligation.
  3. You will use this Website in accordance with these Terms and Conditions.
  4. You will only use this Website to make legitimate reservations for you or another person for whom you are legally authorized to act.
  5. You will inform such other persons about the Terms and Conditions that apply to reservations made on their behalf.
  6. All information supplied by you on this Website is true, accurate, current, and complete.
  7. If you have an AlumniRooms.com account, you will safeguard your account information and be responsible for all use of your account.

We retain the right, at our sole discretion, to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms and Conditions.

SUPPLIER RULES AND RESTRICTIONS

All hotel inventory, rates, and booking services available through this Website are provided by Nuitée International Ltd. As such, your reservation is subject to Nuitée’s Terms & Conditions as well as any additional rules and restrictions imposed by the specific hotel property.

By completing a reservation, you agree to comply with both Nuitée’s Terms & Conditions and the applicable hotel’s rules, including cancellation and no-show policies.

In the event of a conflict between our Terms & Conditions and Nuitée’s Terms & Conditions, Nuitée’s Terms & Conditions shall govern your booking and payment obligations.

PREPAID HOTEL RESERVATIONS

You acknowledge and agree that Nuitée International Ltd. is the merchant of record for all bookings made through this Website and will process your payment for the total reservation price, including room rate, applicable taxes, and service fees.

AlumniRooms.com, Inc. acts solely as a facilitator of your access to Nuitée’s booking platform. By submitting your reservation request, you authorize Nuitée to process your payment and confirm your booking with the selected hotel supplier.

Additional supplier restrictions, cancellation policies, and change fees may apply and will be disclosed during the booking process. Failure to comply with such policies may result in forfeiture of amounts paid.

DISPUTES

AlumniRooms.com is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. If we are unsuccessful, you may pursue claims as explained below.

You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, or any representations made by us (“Claims”) by contacting AlumniRooms.com Customer Support. If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or small claims court.

Any and all Claims will be resolved by binding arbitration, rather than in court, except that you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you may assert against us, travel suppliers, or any companies offering products or services through us.

Arbitration will be conducted by the American Arbitration Association (AAA). Details of arbitration procedures, filing fees, and consumer rights will be provided upon request.

LIMITATION OF LIABILITY AND WARRANTY DISCLAIMER

You acknowledge that AlumniRooms.com, Inc. does not act as the merchant of record and is not the contracting party for your hotel reservation.

AlumniRooms.com, Inc. is not liable for any acts, errors, omissions, representations, warranties, breaches, or negligence of Nuitée International Ltd. or of the hotel supplier in fulfilling your reservation.

All services are provided on an “as is” basis without warranty. To the maximum extent permitted by law, AlumniRooms.com, Inc., Nuitée, and their respective suppliers disclaim all liability for damages arising out of or in connection with your use of this Website or any reservation made through it.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless AlumniRooms.com, Inc., Nuitée International Ltd., their affiliates, and their officers, directors, employees, and agents, from and against any claims, demands, damages, losses, or expenses (including legal fees) arising from your breach of these Terms and Conditions or violation of any law.

GENERAL

These Terms and Conditions are governed by the Federal Arbitration Act, federal arbitration law, and, for reservations made by U.S. residents, the laws of the State of Delaware, without regard to conflicts of law principles.

This Agreement constitutes the entire agreement between you and AlumniRooms.com, Inc. with respect to the Website and supersedes all prior communications.